
BRAILLE SENSE 
MANUAL:
(For Software Version 4.0)



SECTION 19 Troubleshooting Guide
TABLE OF CONTENTS

19. Troubleshooting Guide	 1
19.1 The Braille Sense Will Not Turn On	 1
19.2 The Voice Cannot Be Heard	 1
19.3 The Voice is Too Fast to Understand	 1
19.4 The Voice Tone Is Too Low or Too High to Understand	 1
19.5 Lost Your Place	 1
19.6 No Internet Connection	 2
19.7 Email	 2
19.8 The Braille display Does Not Display Braille	 2
19.9 The Braille Sense Does Not Respond	 2
19.10 The LCD Does Not Come On	 2


19. Troubleshooting Guide 

If you are having trouble with the Braille Sense, please try the following suggestions according to your problem:

19.1 The Braille Sense Will Not Turn On

1) Check to make sure that the battery is inserted in to its compartment properly.  
2) If the battery is inserted properly, connect the AC adapter, and plug the AC adapter in to an electrical outlet.  The battery may need to be charged.

19.2 The Voice Cannot Be Heard

1) Make sure the volume is turned up.  Press backspace-F4 to turn up the volume.
2) Make sure the voice is turned on.  Press space-o (dots 1-3-5) to open the option menu.  Press F3-F4 once.  Then, press space.  Then, press enter.  This will turn on the voice.

19.3 The Voice is Too Fast to Understand

1) Press space-F1 to slow down the voice rate.

19.4 The Voice Tone Is Too Low or Too High to Understand

1) Press enter-F1 to lower the tone, or press enter-F4 to raise the voice tone.

19.5 Lost Your Place

1) If you have lost your place in the Braille Sense, and cannot remember where you are press F1 to access the program menu.  Then, press F2-F3 to switch between programs that are open.  If you are in the word processor, pressing space1-5-6 will give you your current location.

19.6 No Internet Connection

1) If you are using a LAN, make sure that the Ethernet cable is connected.
2) If you are using a modem, make sure that the phone line is connected to the modem.
3) If you are using a DSL connection, make sure that that the Ethernet cable is connected.

19.7 Email

1) If you are having trouble downloading email, please contact your Internet service provider to make sure that you have the correct POP3 and SMTP settings.

19.8 The Braille display Does Not Display Braille

1) If the Braille display does not display Braille, make sure that the Braille display is turned on.  In order to do this, press space-o (dots 1-3-5), and press space.  Then, press enter.  The Braille display will now be turned on if this option was set to off.  

19.9 The Braille Sense Does Not Respond

1) If the Braille Sense does not respond to keystrokes or commands, it may be necessary to reset the unit.  Please note that if you press the reset button, all of your options will be reset to the factory defaults.  To reset the Braille Sense, press the reset button, or press 1-2-3-4-5-6-F2-F3.  Do NOT hold the reset button for more than 5 seconds.

19.10 The LCD Does Not Come On
 
1) If the LCD screen does not come on, make sure that it is turned on.  Press space-o (dots 1-3-5).  Then, press F3-F4 twice.  Press space to turn the LCD screen option on, and then press enter to save the option.



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